Not resolved

I was convinced by our installer that Congoleum Duraceramic was top of the line. However, they installed Ovations and insisted it was Duraceramic.

Within 4.5 years the floor had cracks and deep pits! The finish rubbed off just from a plastic trash can going over it. It took 7.5 months for our complain to be resolved. Partly a subfloor install problem but mostly flooring.

Our installer replaced it, free of charge with Mannington Adura Luxury tile. I hope this works better!

It says something when the area distributor provides a different product than the one being replaced under warranty! This installer went above an beyond to replace the work of a former employee, including a heat gun to remove each tile and a sander to remove glue!

Product or Service Mentioned: Congoleum Floor Tiles.

Reason of review: Bad quality.

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