Congoleum
Reviews and Complaints
Congoleum Durastone Flooring
I purchased the Conguleum product , Durastone Flooring tiles, from a local Freight Liquidators store , located on Main Street Courtland Mannor , NY. One of the main reasons why I purchased this product was because I was informed by the sales rep.
That the product was manufactured by a very reputable company that been around for several decades and that the lifelong limited warranty , covered uneven wearing for a " Life long" period.Recently I noticed that several tiles were wearing unevenly and I contacted the store where I bought the tiles. I was told by a sales rep from that store the he never heard of this product , does not have it in stock , never did have it in stock , does not know who manufacturers the product and will not honor the warranty for those reasons and also because the store changed it's name from Freight liquidators to FL . net several years ago ,making it a new store that they need not honor the warranty offered by the old store. WHAT A CROCK OF *** In my query with reference to this problem I discovered that the store in which I bought the tiles were still listed as a supplier of Conguleum products and that the Durastone brans name has been replaced by a product named Duraceramic.
I contacted the product manufacturer , Coguleum Corp. , on it's web sight and left messages to please call me back with ref. to a product warranty. Never got a call back.
I then wrote my complaint out via their web sight. After several days , low and behold , no answer. I was able to speak to a person in their consumer complaint dept who informed me that when Cogulem Corp. says that a product will last as long as one owns the product , it doesn't mean what it appears to say.
According to Coguleum a " lifetime" means about five years. The person with whom I spoke informed me , after I requested to speak with a supervisor , that he would switch me to the NY office of the consumer complaint dept. After switching my call , the phone rang about twenty times after which a recording came on saying the the person was not at their desk and to call back latter. These companies may have been around for several decades but as of today they are not to be trusted .
I would be extremely hesitate to do business with either business if this is the way they treat their consumers. In my opinion both these companies are not to be trusted and anyone doing business with them should look else where for a more dedicated organization .
Preferred solution: Let the company propose a solution
Didn't last 5 years!!!!
I was convinced by our installer that Congoleum Duraceramic was top of the line. However, they installed Ovations and insisted it was Duraceramic.
Within 4.5 years the floor had cracks and deep pits! The finish rubbed off just from a plastic trash can going over it. It took 7.5 months for our complain to be resolved. Partly a subfloor install problem but mostly flooring.
Our installer replaced it, free of charge with Mannington Adura Luxury tile. I hope this works better!
It says something when the area distributor provides a different product than the one being replaced under warranty! This installer went above an beyond to replace the work of a former employee, including a heat gun to remove each tile and a sander to remove glue!
5 years worn through
The picture shows the wear from five years of use in a residence. I installed the tiles and they do work as advertised they are warmer than normal tile and look nice.
They were installed minus the grout lines. Now for the ugly, the sealer does not stay attached tot he tiles after about 1 year and you have to completely seal all the tile lines again. The wear through is horrendous see pictures. I have included pictures of the two extra tiles I kept to prove the manufacture date and show what they look like new.
They do not respond to my warranty claims at all.
Even though I have the original box. If you want to get sucked int o wasting your money like me then buy these if not stay away.
- Warm floor
- Poor durability
- Top layer washes away to visible white background
- Customer service
Preferred solution: The 12 worn tiles replaced plus a few extra for future wear as they do not wear as advertised.
Installed in new home Fall of 2007.
Preferred solution: Let the company propose a solution
Duraceramic nosing
I just got my floor installed and having issues from the flooring company. First they come with some nosing that looked like it went threw a meteor shower as it was all scratched up and it had two big screw holes on the top of it so they would end up,screwing the nosing on then They want to install rubber linoleum nosing on my stairs, what does everyone else have on their stairs.
If possible can you post a picture.
I feel like what they are proposing is, cheep and ugly. I just spent 6000.00 on my floor and this is what they are proposing, I called Congoleum and they will not talk to me they say I have to talk to my flooring company
Preferred solution: Let the company propose a solution
Making Repairs after 8 years of Disgust
Installed spring 2008. Looked great as I expected.
No problems with installers. Within months noticed a gouge from a dropped cooking utensil. Obviously not a good thing for any floor - passed it off as our fault and vowed to try and fix it some day. I believe I was wrong, as time progressed there were more and more gouges.
It seems that whenever anything not made of rubber was dropped it pierced the top layer resulting in gouges of various sizes. I became disgusted with the product but did not make any attempt at reconciliation with Congoleum - He is a good relation, I gave him my business and he gave a good price. I have had no issues with the install! I thought there were 10 or 15 gouges -wrong, when I got down yesterday to try and repair them I used blue painters to mark them.
There were 56 in 26 tiles, in a diffident pattern of where work was performed - not traffic. This Product has zero impact / puncture resistance! Issue 2: I used plastic gliders under the kitchen table chairs - another mistake on my part. This took time and was gradual, but the result was far worse than the gouging.
The plastic which was smooth to begin with became rough over time - I do not know why, their only home was on this floor. I assume after becoming rough they acted like sandpaper on the floor and took off the top of the raised surface (really nice when new) and left a pure white top layer inner surface. It seems the color in the top layer (which is maybe 1/16 inch thick) is only surface deep (maybe 1/32 inch or less). Doesn't take much abrasion to get down to pure white material.
This floor has zero abrasion resistance! I selected this product because In thought it would be warmer than real ceramic tile - maybe, and softer - yes. Don't purchase this product for endurance - it has ZERO! After looking at the box of unused tile, I noticed this product has a "Lifelong Limited Warranty" - I just may pursue that...
Today I tried 'Roberts' Vinyl Floor Patch Kit on the 60 gouges, yes, I found more. So far they look great - meaning they are invisible! Easy enough, but took most of the day. Time will tell how long they last...
The only way to cure the abrasion that i/ can think of is to replace the 17 affected tiles. Big job for me.
I replace one years ago and it took most of a day trying to scrape the tile cement off the 1/4 inch luan underlayment using blow torch but not too much cause of the wood below and good tiles beside. Came out great.
Preferred solution: Full refund
Worst floor product ever manufactures
Massive Shrinkage
Congoleum Duraceramic - Beware - not a good product!
Preferred solution: Let the company propose a solution
Congoleum Floor Tiles Review
Congoleum Kitchen Tiles Review
Duraceramic is awful
- Customer service
Preferred solution: Full refund
AVOID Disappointing rubbish waste of time don't buy
Preferred solution: Let the company propose a solution
Congoleum - Review in Building Products category
Complaint about Dura Ceremic Flooring provided by Congoleum.
- Not durable
- Cracked tiles
- Pits and dings easily
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5 years on the floor and my duraceramic flooring is scratched with normal kitchen traffic. I am very disappointed and I contacted Congoleum 4 months ago with absolutely no response whatsoever.