Congoleum
Congoleum Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Congoleum has 1.7 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Warm floor, Initial appearance, Initially looked good.
Cons: Getting no answer from them, Rapid wear, Poor durability.Recent recommendations regarding this business are as follows: "Do not purchase unless you have a care instruction enclosed in the box. We had over 50 boxes and didnt have a one care paper", "DO NOT BUY", "Don't buy!", "Do not buy congoleum flooring!", "DO NOT DEAL WITH THIS COMPANY OR THEIR REPRESENTATIVES!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Congoleum has 1.7 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Warm floor, Initial appearance, Initially looked good.
Cons: Getting no answer from them, Rapid wear, Poor durability.Recent recommendations regarding this business are as follows: "Do not purchase unless you have a care instruction enclosed in the box. We had over 50 boxes and didnt have a one care paper", "DO NOT BUY", "Don't buy!", "Do not buy congoleum flooring!", "DO NOT DEAL WITH THIS COMPANY OR THEIR REPRESENTATIVES!".
Most users want Congoleum to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI dont know what to clean the floor with There is no cleaning or care instructions..When we get new flooring we need a care instruction paper
not resulved
- No instructions on how to clean and what product to use to clean
Preferred solution: A cleaning product
User's recommendation: Do not purchase unless you have a care instruction enclosed in the box. We had over 50 boxes and didnt have a one care paper
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Muskego, WisconsinStain on dura ceramic flooring that can not remove after trying everything the care instructions from Congoleum for DuraCeramic Lifetime Residential Warranty provides
We have developed staining on our dura-ceramic flooring that will not come off no matter that we have followed the "how to treat Stains, spills and scuffs" as provided by our installer for the Duraceramic Origins and Duracermic dimensions LIFETIME residential limited warranty. Perhaps there is a defect in the material coating that absorbed dye from a floor rug?
And this is why the Duraceramic flooring was discontinued by Congoleum?.
This replaced duraceramic floor was supposed to be a Lifetime warranty and the floor that was installed by
Kerns of Brookfield, WI is only 7 years old! What is the solution to resolve this defect? We had Kerns install the orginal Duraceramic Flooring in our Kitchen in 2011, however the flooring started showing defects after only 4 years after installation. Kerns Carpet One of Brookfield, WI then replaced the original Duracermic Flooring in our Kitchen in 2015 under warranty by Congoleum as original flooring was showing pit hole defects, NOW not only after 7 years the replaced flooring absorbed dye from a floor rug that has been on the floor for a long time.
Are the flooring materials that were used to produce the Duraceramic flooring breaking down, and is this why Congoleum has discontinued this product. Then what about the customers who have ordered and installed this Lifetime Residential product???
We are looking for a satisfactory resolution as we now have been burned twice on this product.
We have a full box plus of Kitchen tiles from the 2015 replacement that can be used, if Congoleum will pay for an installer to remove the defective flooring and replace as we are told we can no longer get this flooring because of manufacturer discontinuation of manufacturing of product. Please respond with an amicable resolution.
- Product looks very attractive
- Protective looks very attractive for purchase
- Product does not hold up to every day usage and warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pikeville, TennesseeDefective product
Have not been contacted by anyone from congoleum. Exactly what I expected.
Said he'd have to look at it or the Rep would. That never happened. He had me send pictures and of course "it was installed wrong". We have installed several types of flooring with no issues.
I still am curious as to how he could even tell since we didn't know what was going on until we took it up to replace it. The locking edges just totally disintegrated. There was anything from small brittle strips to powder. He still insisted it was installed wrong and insulted us several times.
I have tried contacting Congoleum by their website and left message at their phone number, there has been absolutely no response from them.
This floor cost me $2300, I will never purchase or tell anyone to purchase Congoleum flooring. I believe we should receive a full refund as obviously this product was substandard.
- Initially looked good
- No response from them
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlottesville, VirginiaAbout Frances Bakers pension check. $,240.48
Want a refund for this flooring. Had put in in 2003..tried to get replaced a number of times with Abby decorating who put it in and said they wouldn't
Preferred solution: Full refund
User's recommendation: Don't buy!!!!
Bad flooring and company
- Initially looked good
- Poor quality
Preferred solution: Some of my money back!
User's recommendation: Do not buy congoleum flooring!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFloor is not durable, quite the opposite
- Initial appearance
- Not durable
- Dings easily
- Poor durability
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy! YOu’ll be sorry!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy
It is only me and my husband, and this flooring is wearing terribly!
- Initially looked good
- Discoloration
- Poor quality
- Rapid wear
Preferred solution: Full refund
User's recommendation: I would put in real ceramic tile (which I have in my foyer for 23 yrs) This flooring is CRAP!
Duraceramic flooring complaints
- All
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT DEAL WITH THIS COMPANY OR THEIR REPRESENTATIVES!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat looking surface; warmer than hard floor tiles
- Great product
- Warm floor
- Looks great
Congoleum Duraceramic Flooring
- Getting no answer from them
- No one answers calls at customer service
- Top layer washes away to visible white background
Preferred solution: Full refund
Thank God for crayola review
- Warm floor
- Pits and dings easily
Preferred solution: Let the company propose a solution
Do not waste your money
DuraCeramic is not durable.
Staining and excessive chipping and nicking
I too had installation issues with Duraceramic, as the tile cracked and broke. Congoleum's warranty inspector said the wrong adhesive was used; hardly my fault.
The retailer I had used had gone out of business, so Congoleum offered to replace the tiles, failing to know they no longer offered the black and white. So I asked for the cost of new tiles Nov 10, 2017, and have been ignored. Worst of all, they have not yet responded to the yellow staining of the white tiles and excessive chipping...which have nothing to do with installation. I followed the instructions carefully, supplying the extensive list of dox, including invoices, photos, and so forth.
In the age of social media, it is surprising the company would ignore a request for compensation that was hardly a big deal. What is the price of customer satisfaction?
- Getting no answer from them
Preferred solution: Partial payment of replacement tiles and labor.
No one responds to request for care info via their website
NO ONE has EVER contacted me regarding my question to them on how to take care of their product.
Used their advertised "quick way" website Contact Us form 2 times. No one from the company has responded to my request in any way!
Didn't even receive an auto-received message...where are our messages going - does anyone look at them?
So far we like the flooring and want to ensure we care for it properly so as not o have to worry about them trying to void the warranty on it if there is some problem in the future.
Not at all impressed so far by the Congoleum company. Left this info on their Facebook page....
- Initial appearance
- No one answers calls at customer service
Preferred solution: Get me the requested information
About
Congoleum is one of the nation's leading manufacturers of sheet and tile flooring. The company has been on the market for more than 100 years. Congoleum resilient flooring products are designed and manufactured in Trenton, NJ; Marcus Hook, PA; and Cedarhurst, MD. Congoleum products are available through local flooring store and major home centers throughout the United States and Canada. Congoleum Corporation was established in 1886.
Congoleum is ranked 37 out of 258 in Flooring and Tiling category
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Baloney
looks more like poor installation at the ceramic transition to me. 34 years in flooring.